Privacy Policy

1. Scope

This Privacy Policy applies to visitors to our marketing website, invited users of our platform, customer representatives and testers, support contacts and individuals whose data is processed through campaigns, polls, surveys or messaging workflows.

2. Age requirement

Our services are intended for individuals who are at least 13 years old. People under 13 must not use the services or provide personal information directly.

3. Information collected

Information provided directly

• Name, email address, company name, phone number and business contact details.
• Account, invitation, login and profile information.
• Support requests and documentation submissions.
• Newsletter sign-up details and consent preferences.
• Poll and survey responses submitted through campaigns.
• Files, images, media and attachments uploaded by users.

Information collected automatically

• Device information, browser type, language, operating system and IP address.
• Usage logs, access timestamps, referring pages and in-app activity records.
• Cookie and similar technology data used for security, functionality, analytics and service improvement.

Information provided by customers

• Contact lists and recipient data uploaded or imported by customers.
• Campaign metadata, segmentation data and message delivery information.
• Customer-managed content for newsletters, polls, surveys and messaging workflows.

4. Lawful import and customer responsibility

Customers may import contact lists only where they have a lawful basis and all required permissions under applicable law. We do not authorise the use of unlawful, scraped, harvested, stolen or rights-violating contact data.

5. How information is used

• Provide, secure, operate and improve the website, platform and support services.
• Create and manage invite-only access to the platform.
• Send service-related notices, platform alerts and support communications.
• Send newsletters and marketing communications where permitted by law and user preferences.
• Enable polls, surveys, attachments, audience management and reporting.
• Monitor usage, diagnose issues, prevent abuse and enforce policies.
• Comply with legal obligations and protect rights and safety.

6. Email marketing and consent

We may send newsletters, onboarding messages, service communications and customer-authorised campaign emails. Double opt-in may be enabled by default for newsletter signups, although customer-configured workflows may vary depending on legal requirements and service settings.

Marketing emails include an unsubscribe mechanism where required by law. Users can opt out via the unsubscribe link or by contacting our support email.

7. Cookies and similar technologies

We may use cookies and similar technologies for authentication, security, preferences, performance, analytics and debugging. Specific analytics tools may change over time.

8. Service providers

We may use infrastructure and service providers such as cloud hosting, email delivery, storage, authentication, analytics and support vendors. These providers may process personal information on our behalf.

9. User-generated and uploaded content

We may store text responses submitted through polls and surveys and files, images, documents and other media uploaded through the platform. Users and customers are responsible for ensuring that uploaded or submitted content is lawful, non-infringing and permitted for upload and distribution.

10. Sharing of information

• With infrastructure, hosting, email, storage, analytics, support and security providers.
• With customer-authorised users and account administrators.
• When required by law, subpoena, court order or regulatory process.
• To investigate fraud, spam, abuse, security incidents or terms violations.
• In connection with a merger, financing, restructuring, acquisition or sale of assets.

11. International processing

Information may be processed or stored in India, the United States and other jurisdictions where our service providers operate.

12. Data retention

We retain personal information for as long as necessary to provide the services, maintain records, comply with legal obligations and resolve disputes.

13. Security

We use reasonable technical, administrative and organisational measures to protect personal information. No system is completely secure.

14. User rights and choices

Depending on applicable law, individuals may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. Some requests may need to be directed to our customer if we process the data on their behalf.

15. Changes

We may update this Privacy Policy from time to time. The updated version becomes effective when posted, unless a different date is stated.