Platform Terms and Conditions

1. Eligibility and access

Platform access is invite‑only. Users must be at least 13 years old. A user may access the platform only under a valid invitation, customer authorisation, tester authorisation or other approved access method. Invited individual testers may be granted access under customer accounts or company‑authorised environments.

2. Services

The platform may provide communication and engagement tools, including newsletters, audience management, polls, surveys, analytics, attachments, omnichannel messaging features and related support or reporting services. Some features may be beta, limited, modified, suspended or unavailable in certain regions or plans.

3. Customer responsibilities

The customer and its authorised users are responsible for maintaining the confidentiality of credentials and invitations, for all activity under their accounts and for ensuring that imported contacts, uploaded content and campaign data are lawful and properly authorised. The services must be used only in compliance with applicable law and third‑party platform requirements.

4. Contact data and lawful basis

Customers may import contact data only where they have a lawful basis and all required notices, consents and permissions. Customers must not use unlawfully obtained, scraped, harvested, stolen, deceptive or rights‑violating contact data.

5. Acceptable use

A user must not send spam, fraudulent, abusive, deceptive or unlawful communications, use misleading sender identities or subject lines, bypass unsubscribe or rate limits, upload unlawful or harmful content or use the services to violate privacy, telecom, anti‑spam or consumer protection laws.

6. Customer content

The customer remains responsible for campaign content, audience data, responses, attachments, imports and other submitted materials. The customer represents that it has all necessary rights and permissions to use and submit such content.

7. Fees and billing

We may offer services under subscriptions, custom quotes, trials, betas or mixed commercial arrangements. Unless otherwise agreed in writing, all fees are non‑refundable. Specific commercial terms may be set out in an order form, subscription page or separate agreement.

8. Suspension and termination

We may suspend, restrict or terminate access where necessary to address non‑payment, legal risk, abuse, security concerns or service integrity issues. A customer may stop using the service at any time, subject to contractual commitments or notice periods.

9. Intellectual property

We and our licensors retain all rights in the platform, software, branding, documentation and related materials. These terms do not transfer ownership of the platform.

10. Disclaimers and limitation of liability

To the maximum extent permitted by law, the platform is provided on an “as is” and “as available” basis and we are not liable for indirect, incidental, consequential, special, punitive or exemplary damages. Any applicable liability caps may be set out in a separate agreement.

11. Governing law

These terms are governed by the laws of India. Subject to any separate written agreement, disputes relating to general platform access are subject to the courts located in Maharashtra, India.